Dear Customer, my name is Rene Daniali and I am the owner/manager of Platinum E-Cigs. I want to make sure that your buying experience here at platinumecigs.com is the best possible. If for any reason you are unsatisfied, please, don't hesitate to drop us a line. We are friendly and available for you to resolve any dissatisfaction. As you can see from our current customer's testimonials, we have a majority base of users that are 100% satisfied with our customer support.